It's not cool for your refrigerator to be hot. Chill... We'll get it cooled down.
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Refrigerators are truly a marvel of modern ingenuity. Before we could keep our food cool, we had to preserve our food, and we all know most preserved food doesn’t taste as good as fresh food. If you add in the chance of contracting a food born illness, refrigeration has really brought us into the 21st century.
With that being said, refrigerators are a touchy and complicated piece of machinery. There are several different systems that work together to make the whole thing operate. There is of course the sealed system. This is what actually makes the “cool”, or removes the heat if you’re an HVAC tech. This system is filled with refrigerant and has several different components, including the compressor. You also have the air systems. This is comprised of fans to move the air around and create dual zones for your frozen and fresh foods. Another system is the wiring and electrical components. This would be your control boards, temperature sensors and defrosting components. If any part of this network stops working, your refrigerator will stop working and you will be out money and food.
Sargents Maytag is a local company that has employees that know what it’s like to have a not working refrigerator. In 2022, our bosses refrigerator went down and needed a compressor. He didn’t have an extra refrigerator in the garage and needed a loaner while he waited. We were able to get a loaner out to him and get his refrigerator up and running in a reasonable amount of time. You would probably think that we gave him preferential treatment because he was “the boss”. In reality, we treat all of our clients this way. When it comes to customer service, we try to go the extra mile to make sure our clients are taken care of.
We’ve been in business almost 50 years and it takes a lot to make sure you stay relevant and have a good reputation in that amount of time. Our “secret sauce” is that we try not to change much or too quickly. Something I see often is when a company tries to expand quickly and they end up having sub-par customer service at new locations or even in their original, flagship location. We move slowly when it comes to change. The only thing we really adjust fast too is technology changes. Because we are factory trained, we get all the new updates when it comes to refrigerators. They recently changed the refrigerant in household refers to an iso-butane refrigerant. This gas, as told by its name, is flammable. In order to do a sealed system repair with flammable gas, you need to be educated and well trained, which we are.